FAQs

Get Started

Q: How does PharmacyNC get my prescription?
A: Simple.
-Call us at 919-977-8001
-Mail your prescription directly to us
Or
-We will contact your provider or current pharmacy to get your prescription for you.

Q: How long does it take to fill my prescriptions and mail it out?
A: Because we do not have insurance restrictions, we can send your medicine as soon as we have your prescription. Typically, we fill the same or next day and it usually takes 2-3 days with FREE standard USPS shipping. Expedited delivery is available for an additional charge.

Q: Why does PharmacyNC not accept insurance?
A: Our cash prices are typically less than what your insurance copays and deductibles would
be. We start with the wholesale cost and eliminate the insurance ‘middle men’. By doing this,
we pass on significant savings to you.

Q: Where does PharmacyNC get their medications?
A: We are required by law to purchase only from licensed distributors in the US. The same distributors that big box pharmacies use, except we don’t use the big box markups!”

Q: Are you a real pharmacy?
A: Yes! We are a pharmacy located just outside Raleigh, North Carolina. You can verify our license ​here​. Our DEA license is ​here​.

Refills

Q: Do you contact my doctor for refills?
A: Yes, we will call or fax your doctor based on your current prescription. If there are any changes to your prescription or physician contact, please call us at 919-977-8001 or email us at

Billing

Q: What will I be charged for shipping?
A: Free USPS standard shipping (3-5 business days), expedited shipping available (Fed Ex)

Q: Do you file insurance?
A: Although we don’t file insurance, feel free to manually file a claim with your insurance. Our cash prices are typically less than what your insurance may charge.

Shipping

Q: Is it safe to ship medication?
A: Yes it is safe to ship medication. We ship via USPS and Fed Ex with a generated tracking number. Your package is temperature controlled, privacy protected and secure. We also use tamper evident seals as an added security feature. The package will fit securely in any US mail box. (Not recommended to leave package in extreme temperatures or mailbox for long period of time). We track and monitor your package so it always arrives on time.

Q: Can you ship overnight?
A: Yes we can ship overnight, 2 day delivery or standard delivery.

Q: How can I change my address?
A: You may sign into your account online and update or you may call or email us at 919-977-8001 ; ​

Q: How often do you ship?
A: As often as needed, but beneficial to get meds filled at one time. Mon to Friday 9am to 4pm EST

Q: Where Do You Ship?
A: We currently ship to North Carolina only and look forward to being licensed in all 50 states soon!

Privacy and Security

Q: Is my account secure?
A: Yes, your PharmacyNC account is 100% secure and HIPAA compliant *Do you share my information? As a company we will never share or sell any information.